Refund Policy

Last updated: October 1st, 2024

At Lead Odyssey, our goal is to deliver impactful, high-quality marketing services to support your business growth. We stand by the value of our services and offer a structured refund policy to provide confidence in your investment with us. Please review the terms below to understand our refund and guarantee policy fully.

1. Initial Refund Option

We understand that circumstances can change. To accommodate this, we offer a 3-day, no-questions-asked refund:

• Eligibility: Clients may request a refund within 3 days of paying the initial invoice.

• Process: To request this refund, contact us via email at [email protected] or through the dedicated Slack channel provided during onboarding.

2. Performance Guarantee and Conditional Refund

If, after 90 days of running your marketing campaign, you have not generated at least one interested lead, you may be eligible for a 100% refund of the amount paid.

An ‘interested lead’ is defined as a potential client who has responded positively to the marketing campaign and has expressed a genuine interest in learning more about your services or products.

To qualify for this refund, the following conditions must be met:

• Active Engagement and Implementation: Clients must actively participate in the program and implement our team’s guidance, completing 100% of required training. Clients are required to complete all modules of our online training program, which includes topics on effective marketing strategies, compliance guidelines, and campaign optimization techniques. Access to the training portal will be provided during onboarding.

• Offer Development Compliance: Clients must apply our recommendations for offer development and positioning to maximize campaign performance.

• Minimum Sending Volume Requirements: The minimum monthly marketing budget, as specified in your onboarding agreement, must be allocated consistently to maintain sufficient volume and ensure the campaign’s effectiveness.

If the above conditions are met, and no interested lead is generated within 90 days, you may submit a refund request as outlined below.

3. Refund Process

• How to Request a Refund:

To request this refund, please contact us via email at [email protected] with the subject line ‘Refund Request’ and include your full name, service start date, and reason for the refund. Alternatively, you can reach out through the dedicated Slack channel provided during onboarding.

• Processing Time: Once approved, refunds will be processed within

5–10 business days.

4. Cancellations and Mid-Program Refunds

Our service spans a dedicated four-month period. Due to the time and resources allocated to each client, we generally do not offer partial refunds if clients cancel mid-program. However, if a client believes they have a valid reason for a partial refund, they may submit a request via email or Slack, explaining their situation and including any supporting information.

Each case is reviewed fairly, and if we deem there is good reason, a partial refund may be issued.

5. Dispute and Review Process

For requests falling outside our standard refund policy, clients may reach out via [email protected] or Slack with a detailed explanation of their refund request and supporting evidence. We assess each request on a case-by-case basis, and refunds may be issued if we determine the request is reasonable.

Upon receiving a refund request outside our standard policy, our team will review the submission within 5 business days and may request additional information if necessary. A decision will be communicated to the client within 10 business days of the initial request.

We do not withhold any fees from approved refunds.